Refund policy

Returns
We accept returns or exchanges on unopened merchandise for up to 30 days after the order has shipped.

  • Buyer is responsible for the cost of return shipping unless the return is due to an error on our part.
  • All returns are subject to a 15% restocking fee.
  • Customers must request a return merchandise authorization (RMA) through our website info@boatworxva.com to receive instructions for returning the package. An RMA number will be issued with instructions for returning the package within two business days. All returns without a RMA number or sent COD will be refused..

Exchanges

You may request an exchange for any unused, undamaged merchandise, in its original packaging up to 30 days after the order is shipped. You are responsible for any return shipping fees related to an exchange. The new item(s) will be shipped once the returned item(s) have been received and inspected.

Electronics

We do not accept returns on open electronics. We are available for support and happy to help trouble shoot common issues. Any returns or warranty actions must be taken up with the manufacturer. Below you will find links to assist you in contacting some of our top-selling brands warranty department and authorized service centers. 

 

Garmin warranty contact:
Online at https://www.garmin.com/en-US/legal/marine-warranty-policy
Phone at 1-888-442-7646

Humminbird warranty contact:
Online at https://www.humminbird.com/support/warranty
Phone at 1-800-633-1468

Lowrance warranty contact:
Online at https://www.lowrance.com/help-and-support/warranty-information/
Phone at 1-800-628-4487

Minn Kota warranty contact:
Online at https://www.minnkotamotors.com/support/warranty
Phone at 1-800-227-6433
Authorized service center locator

Rods and Reels 

Any returns or warranty actions must be taken up with the manufacturer:

Fizgerald warranty contact:
Online at https://fitzgeraldrods.com/warranty-returns/
Phone at 1-352-693-4603

Non-Returnable Items

The following are not eligible for refund or exchange:

  • Any items that have been used, installed, wired, or altered in any way, including but not limited to fixtures, lamps, components, controls, sensors, switches, etc.
  • Any items that are not in their original packaging.
  • Any items modified from original state or condition, for example changing voltage or adding sensors, cords, controls, etc.
  • Any items that have had any installation or special wiring work done, either at the factory or post-manufacture.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that returned more than 30 days after shipping.
  • Custom Orders
  • Special Order Items
  • Gift Cards
  • Items with color discrepancies.  If you are attempting to color match, please request a sample before purchasing. 
  • Closeout, Discontinued, or Sale items.

Damages and Defects

 If your order is damaged during transit or you notice any defects, please contact us immediately. You must contact us within 7 days after delivery to request any replacements due to shipping damage or visual defects. Please take digital pictures of the box and the merchandise. E-mail the pictures and order number to: info@boatworxva.com.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed.  We will deduct the cost of the return shipping and issue a credit for the balance to your original method of payment only.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed or mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.